1

Happyfox


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Jon Leib

The list of requested Metrics:
- Ticket Inflow: by Channel and by Category
- Activity Count (Replies Added, Notes Added, Replies W/O Notifying, Ticket Participation, etc.)
- Performance: FCR (First Contact Resolution), Average First Response Time, Average Response Time, Average Responses, Average Responses to Closure

A

Activity Newest / Oldest

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Sandra

Status changed to: Open

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Aljaz Ramot

Status changed to: Under review