Voters 1
1
Happyfox
- Open
- Subscribe
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Jon Leib |
The list of requested Metrics:
- Ticket Inflow: by Channel and by Category
- Activity Count (Replies Added, Notes Added, Replies W/O Notifying, Ticket Participation, etc.)
- Performance: FCR (First Contact Resolution), Average First Response Time, Average Response Time, Average Responses, Average Responses to Closure
Activity Newest / Oldest
Sandra
Status changed to: Open
Aljaz Ramot
Status changed to: Under review