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Voters 5

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5

WL: Replace chat widget, not only remove it

S
 Simon

Under the White Label Add On we can only remove the chat widget (Intercom), and not replace it.
It would be great having the ability to enable the chat widget for agencies to communicate with their clients inside the platform.

  • 2021/01/26 -
A

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Sandra

Customer has a white labeled Databox account, and would like to add a way for their clients to be able to reach them via their Client page - via chat or email. They currently use SuiteDash tool for this purpose.

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Philippe LeCoutre

Since White Labeled Agency Accounts can not use Databox live chat, we need to be allowed to embed our own Live Chat module to support our clients.

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Sandra

Hi Philippe,

Thanks for sharing your request.

Could you elaborate further if there is any specific chat tool that you use or would like to use (e.g. Intercom, Drift, or any other)?

Sandra from Databox

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Marc Lavoie

100%

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Sandra

Merged with: WL Agency Account: Embed own Live Chat module

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Pete Caputa

Do you use chat to communicate with clients now, Simon?
If yes, is there a specific tool that you use (Intercom, Drift, HubSpot, etc.)?